Choosing the Right Garage Door Repair Company

With so many garage door repair companies to choose from, how do you decide which one is the best for you to hire? What are some of the factors you should consider before making a choice?

It’s understandable that you want to make a quick decision – especially if your car is stuck in the garage because your springs are broken. However, it really pays to do your homework when selecting a garage door repair company so that you receive fast, professional service at a reasonable price.

Here are a few tips to help guide you through the process, as well as some questions you can ask before you set up an appointment for service:

Experience.

Nothing beats experience when it comes to repairing your garage door and related hardware. You want to be sure that the company you hire has specific expertise in garage door repair and installation. Professional garage door repair requires different skills than installing an entry door or window. If not done properly, the consequences can be much more severe. A garage door and opener system that is not installed correctly can lead to serious personal injury and entrapment, as well as destruction of items in your garage.

With the vast number of garage door products and manufacturers, it is important that the company you hire is not only knowledgeable about the major garage door brands and products – but also knowledgeable with some of the lesser known ones, as well. And not just the new ones. So, find out how many years of experience the company has with repairing and installing garage doors and garage door openers. It is also good to find out how well-trained their service technicians are.

 

Reputation.

A company’s reputation is a good measurement of customer satisfaction and one of the key factors you should consider. After all, it’s your home and you want to protect its value. The garage door is one of the most visible structures of your home and protects the contents of your garage. Find out what customers are saying about the experiences they have had with local garage door companies. Find out if they are members of their local chamber of commerce or other business organizations and associations.

Great garage door companies, like other successful businesses, are serious about providing outstanding customer service and quality products. Reputable garage door companies are serious about being members of their business community. Here are a few places you can find out if your garage door company fits these criteria:

• Online Reviews. The internet has made it much easier to find out about a company’s reputation. Check out the company’s reviews on Google and Yelp, as well as reviews that are posted on the company’s website. If you are a member, Angie’s List is another great resource for customer feedback.
• Better Business Bureau. Go to your local BBB website.  See which garage door company has the best ratings, the least number of complaints, and how well they’ve handled complaints in the past. Verify that the company you are researching is a member of the local BBB.
• Chamber of Commerce. Go to your local chamber site to validate that the garage door company is a member and read the company’s reviews.

 

Liability Insurance.

A good garage door company shows that they are serious about protecting their customers and themselves by carrying Liability Insurance. Liability insurance protects you if any accidents occur at any point during the repair or installation process.

Unfortunately, there are some garage door companies that claim they have insurance, but operate without it. One of the ways you can check to make sure they have insurance is to request a copy of the company’s Certificate of Insurance. If they are not willing to provide you with one, we highly recommend that you hire another company.

While there may be other factors that are unique to your personal needs, we hope that these tips will help you find the right garage door company for you. Also, make sure to check out River City Door’s first blog, How To Choose The Right Garage Door and contact us if you have any questions or would like to schedule an appointment.